Here is a list of questions that may help you understand physiotherapy better. If there is something you are still unsure of that is not covered on this page, feel free to contact us.
[DDET Do I need a referral to see a physio?]
No you do not need a referral. If you have a referral, please bring it so we could contact the doctor if required. However, if you are covered through a Workers Compensation Scheme, Compulsory third party insurance (CTP) or you are a Medicare (Enhance Primary Care) or a Department of Veteran’s Affairs (DVA) patient, you do need a referral.
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[DDET What are your opening times?]
Monday, Tuesday, Thursday and Friday: 9AM – 6PM
Wednesday: 9AM – 3PM
Saturday: 8AM – 1PM
*Before and after hour appointments are available upon prior booking.
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[DDET Do I need to make an appointment?]
In most cases, we do recommend you to make an appointment beforehand so that you can be seen by the physiotherapist at the time that you preferred, as we can be quite booked out and may not be able to fit you in on the spot if you just turn up. However, you are always welcome to call us in the morning to see if we are able to book you in on the day. Usually if you call within 24 to 48 hours we would be able to secure you an appointment time to your preference.
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[DDET What do I need to bring to my first visit?]
If you have any X-Rays, scans, tests/reports or private health fund card, please bring them along to your first appointment. For Workers Compensation or CTP patient, you need to bring: * A doctors referral. * A current Workcover Medical Certificate. * Insurance company details, including Case Manager’s name, contact details and your claim number. For Enhance Primary Care (EPC Medicare) patient, you need to bring: * An EPC referral or patient care plan from your GP. * Your Medicare Card. For Department of Veterans Affair Patient (DVA) patient, you need to bring: * A DVA referral form from your GP. * Your DVA card.
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[DDET How long will the appointment takes?]
First appointment is approximately 30-45 minutes depending on conditions. Please turn up 10 minutes earlier to fill out registration form. Follow-up appointments are around 30 minutes also depending on conditions. Extended follow-up appointments are available upon request.
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[DDET How do I pay?]
If you have private health fund with physiotherapy cover, please bring your health fund card. We have Hicaps system which allows you to claim your health fund rebate immediately on the spot and only pay the gap. Otherwise we accept cash, EFTPOS and most credit cards for payment of $10 and above only.
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[DDET How much can I claim from my health fund?]
Each private health fund company have different policies and there are different covers for each individual. We could only provide you with the most general information. It is best that you consult your private health fund to find out exactly how much you can claim back for each physiotherapy sessions.
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[DDET Does Medicare cover physiotherapy?]
It is possible for Medicare to cover physiotherapy. The Medicare Enhanced Primary Care (EPC) program provides more preventive care to older Australians. The program also improves care co-ordination between GPs and health professionals who provide care for people of any age with chronic conditions and complex care needs. Your GP will be able to assess whether you have complex care needs. To access Medicare funded physiotherapy, you will need to speak to your GP about whether you are eligible for this initiative. For more information about the EPC program talk to your physiotherapist and your GP, go to the Medicare Australia website: www.medicare.gov.au, or call Medicare Australia on 132 011.
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